web site design, database applications & interactive kiosk

Our expert user-research delivers proven, profitable results for you and your customers.

Process

Process

  • We work closely with you to understand your business, your customers and your position in the market place
  • We probe, test and monitor social media to learn what customers want and expect from you
  • We use this information to identify opportunities and develop the right approach
  • We deliver reliable, cost-effective solutions that achieve measurable results

Discover

What do your customers want? What changes are you targeting and why? Probing for answers to questions like these drives our discovery process. Your investment in strategic research at the start of a project is essential to its success. Our discovery techniques include:

  • Social media probes
  • One-on-one or group interviews
  • Online surveys
  • On-site field research
  • Web site analytics
  • Competitive comparisons and reviews
  • Heuristic evaluations
  • Usability testing

Design

A small, tightly integrated team of information and graphic designers develops the flow diagrams, wireframe sketches and visual comps we use to specify what we build. Insights gained during discovery are shared and critiqued as we build the project, not just thrown over the wall to the next person.

  • Site maps
  • Personas
  • Wireframes
  • Flow diagrams
  • Design comps
  • Prototyping

Develop

Our technologists have varied backgrounds and experience, which they use to determine the best technical solutions in each individual case. We build high-end, dynamic, database-driven websites, applications and kiosks. Our focus is on developing simple usable tools, websites and applications in collaboration with our designers. Each is fully tested and supported. Our technical competencies include:

  • Database design and development for MS SQL 2000/2005, MS Access, MySql, Oracle
  • HTML and CSS
  • .NET, ASP.NET, AJAX, ASP, JavaScript, PHP, Python
  • Windows XP, Windows Vista, Windows Server 2000/2003/2008 operating systems
  • IIS6/7/8 and Apache server software
  • Content management systems, including Ektron CMS400.net and Drupal, as well as custom solutions
  • Flash, Flex3, AIR™, Adobe Director

Deliver

We are committed to the success of our designs, and we vet our work against the identified success factors. This is our delivery standard. Knowing that ongoing maintenance and future development are often overlooked or misunderstood, we are proactive in strategizing for post-release long term growth and enhancements.

Our focus is on sustaining the effectiveness of the web sites and applications we've developed and avoiding degradation, which is a common pitfall. We are proud of our work and committed to a sustaining relationship with those with whom we work.